For any issues with your order, (Missing, Damaged, and/or broken Products) you must notify customer service via email at [email protected]within 48 hours of your package being delivered. Please include photos of the damaged/broken product in your email. If you are missing products, please include photos of your packaging. If your package is damaged, do not discard it. The package may need to be presented to the carrier by the customer for inspection. If the package is discarded, we may not be able to make a claim or reimburse the customer. If Customer Service is not notified within 48 hours of the package being delivered, replacements may not be made or compensation may not be issued. See below for repair policy for assembled builds.
Davidson Defense Store offers a 30 day return, refund and exchange policy. You must email or call Davidson Defense Store and obtain an RMA number prior to any return, refund, or exchange. All returns must include the original order number, receipt or invoice, along with the billing address, shipping address, contact phone numbers, contact emails, and RMA number. Photo or video evidence may be required before the return is authorized. Returns, refunds, and exchanges may take up to two weeks, not including transit times, for processing after we receive it. Return shipping costs will be the responsibility of the returning party, with the exception of the wrong item being received or on warranty exchange during the first 30 days after delivery. Items returned for warranty will only be replaced or exchanged, not refunded.
After 30 days from delivery, returns on items that are unused and in the original packaging, ready for resale, will be accepted, subject to a 15% restocking fee for up to 60 days. If the product packaging has been written on, opened or damaged or the product is damaged, installed or used, the item will be rejected or subject to a 25% restocking fee. This includes taping the original box or packaging or not returning the item with outside wrapping to protect original boxes or packaging or parts, accessories and instructions. The return must include ALL items that were shipped with the product. Shipping charges and/or shipping costs are not subject to refunds. Products not subject to returns include custom configured products, used products, special orders, and items sold "as is" "no returns" or "used". No items may be returned after 60 days for refund or credit. Refunds will be made against the original credit card used for payment. If the original credit card is no longer valid, an alternative form of payment will be made.
All Items being returned for warranty exchange must follow the above policy in regards to obtaining an RMA number, information requirements etc. Davidson Defense Store will issue a postage paid return label only for warranty returns within the first 30 days after delivery. On items returned for warranty after 30 days, shipping costs must be paid by the returning party and a check or money order for return shipping of $10.00 must accompany items being returned for warranty for return shipping costs. We have a limited lifetime warranty on materials and workmanship in parts that are NOT considered normal wear type items. Those normal wear items include things that are normally replaced periodically or that will wear out during normal use such as firing pins, extractors, barrels and other parts that are expected to wear as they are used. Warranty does NOT include ANY part that has been modified, abused, disassembled or altered in any fashion. This includes modifying for install, painting, abuse, or taking items apart including those that are not normally user serviceable beyond normal field stripping, such as scopes, sights and barreled uppers. Using loktite or other thread locking compounds, or using non-standard gunsmithing tools such as a pipe wrench on parts automatically voids the warranty on those parts. Warranty covers defects in manufacturing and materials only and does not include dropping, hitting, abuse, use of non-standard or reloaded ammunition, parts illegally modified and damage incurred by the user on installation, modification or building or damage caused by the ammunition.
Warranty Policy for Assembled Upper Builds
For any assembled upper builds that arrive with blemishes/cosmetic defects on the inside of the product that do not affect the functionality of the product, a partial refund may be issued depending on the severity of the blemish/cosmetic defect. The severity of any and all blemishes/cosmetic defects will be determined by Delta Team Tactical. The outcome of the decision will typically lean in the customer’s favor. A repair may or may not be authorized depending on the determined severity of the blemish/ cosmetic defect. If the blemish/cosmetic defect is on the visible/outer portion of the assembled upper build, the product may be shipped back to Delta Team Tactical for a cosmetic repair which may involve replacing the damaged product or fixing the blemish/cosmetic defect. Repair/replacement of the blemished/cosmetically defective products depends on the severity and or the location of the blemish/cosmetic defect. The customer must contact Delta Team Tactical within 30 days of receiving the product for any sort of compensation on blemished products. This date will be determined by the date on which the tracking number (provided by the carrier/delivery service) of the product states that the product/package was delivered. This date is not negotiable.
For repairs and/or replacements of products with functionality issues, the customer must receive an authorized RMA from Davidson Defense Store for the product before shipping it back or the return/package will not be approved for repair and the package will be rejected. If the product has been modified or disassembled in any way without the express written approval of Davidson Defense Store, the repair will not be approved. This includes taking the build to a gunsmith. If the product is received and Delta Team Tactical determines that it has been disassembled or modified without express permission from Davidson Defense Store, the repair will not be approved and the customer will be responsible for paying the return shipping to get the product back. If it has been within 30 days of the customer receiving the product, Davidson Defense Store may approve a prepaid return label to be issued to the customer to send the product back for a repair. If it has been more than 30 days since the customer has received the product, the customer will be responsible for paying to ship the product to Davidson Defense Store. Before a repair and RMA can be authorized, the customer will be asked to fill out a troubleshooting questionnaire. This must be done before the repair can be authorized.
Some items will ship within 24 hours, others in a couple days, while some may take as many as several weeks (especially custom products). We do our best to ship items out as quickly as possible, so we often get orders out more quickly than is noted by the "Availability" timeframe, but please refer to the tracking number emailed when the order was placed. The method of delivery - our Free shipping method is USPS Priority.
Additionally, please note that delivery time is also based on "business" days. For example, if you place an order on Sunday, it's impossible for us to ship an item the same day as all the shippers are closed.
Risk of Loss
All items purchased from Davidson Defense Store are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
TERMS AND CONDITIONS
Conditions of Use
Welcome to our online store! Davidson Defense Store and its associates provide their services to you subject to the following conditions. If you visit or shop within this website, you accept these conditions. Please read them carefully.
Please review our Privacy Notice, which also governs your visit to our website, to understand our practices.
When you visit Davidson Defense Store or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Davidson Defense Store or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of Davidson Defense Store, with copyright authorship for this collection by Davidson Defense Store, and protected by international copyright laws.
Davidson Defense Store trademarks and trade dress may not be used in connection with any product or service that is not Davidson Defense Store, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Davidson Defense Store. All other trademarks not owned by Davidson Defense Store or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Davidson Defense Store or its subsidiaries.
LICENSE AND SITE ACCESS
Davidson Defense Store grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Davidson Defense Store. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Davidson Defense Store. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Davidson Defense Store and our associates without express written consent. You may not use any meta tags or any other “hidden text” utilizing Davidson Defense Store name or trademarks without the express written consent of Davidson Defense Store. Any unauthorized use terminates the permission or license granted by Davidson Defense Store. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Davidson Defense Store so long as the link does not portray Davidson Defense Store, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Davidson Defense Store logo or other proprietary graphic or trademark as part of the link without express written permission.
YOUR MEMBERSHIP ACCOUNT
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with involvement of a parent or guardian. DELTA TEAM TACTICAL and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
REVIEWS, COMMENTS, EMAILS, AND OTHER CONTENT
Visitors may post reviews, comments, and other content: and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.” You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Davidson Defense Store reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant Davidson Defense Store and its associates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Davidson Defense Store and its associates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post: that the content is accurate: that use of the content you supply does not violate this policy and will not cause injury to any person or entity: and that you will indemnify Davidson Defense Store or its associates for all claims resulting from content you supply. Davidson Defense Store has the right but not the obligation to monitor and edit or remove any activity or content. Davidson Defense Store takes no responsibility and assumes no liability for any content posted by you or any third party.
RISK OF LOSS
All items purchased from Davidson Defense Store are made pursuant to a shipment contract. This basically means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
Davidson Defense Store and its associates attempt to be as accurate as possible. However, Davidson Defense Store does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Davidson Defense Store itself is not as described, your sole remedy is to return it in unused condition.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY THIS SITE IS PROVIDED BY DELTA TEAM TACTICAL ON AN “AS IS” AND “AS AVAILABLE” BASIS. DELTA TEAM TACTICAL MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, DELTA TEAM TACTICAL DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. DELTA TEAM TACTICAL DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM DELTA TEAM TACTICAL ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. DELTA TEAM TACTICAL WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
By visiting Davidson Defense Store, you agree that the laws of the state of UTAH, USA without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Davidson Defense Storeor its associates.
Any dispute relating in any way to your visit to Davidson Defense Store or to products you purchase through Davidson Defense Store shall be submitted to confidential arbitration in UTAH, USA except that, to the extent you have in any manner violated or threatened to violate Davidson Defense Store intellectual property rights, Davidson Defense Store may seek injunctive or other appropriate relief in any state or federal court in the state of UTAH, USA and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrators award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise. If a customer files or threatens to file a dispute for a product that is in the possession of Davidson Defense Store the company reserves the right to keep the product until such time the dispute is reversed. A refund for the product may not be given if there is an open dispute for said product.
SITE POLICIES, MODIFICATION, AND SEVERABILITY
Please review our other policies, such as our Shipping and Returns policy, posted on this site. These policies also govern your visit to Davidson Defense Store. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
·Davidson Defense Inc will not ship ANY items to the
District of Columbia (Washington D.C.).
·Davidson Defense Inc will not ship ANY serialized
items to the state of Massachusetts.
·Davidson Defense Inc will not ship ANY AR or AK Parts
or Firearms (Including Receivers) to residents of Connecticut, Chicago,
Illinois, Cook County, Illinois, or Deerfield, Illinois
·Illinois: All handguns having a barrel, slide, frame
or receiver which is a die casting of zinc alloy or other non-homogeneous metal
that melts or deforms at a temperature of less than 800 degrees Fahrenheit are
·Minnesota: All handguns having a barrel, slide, frame
or receiver which is a die casting of zinc alloy or other non-homogeneous metal
that melts or deforms at a temperature of less than 1,000 degrees Fahrenheit,
of any material having an ultimate tensile strength of less than 55,000 pounds
per square inch, and of any powdered metal having a density of less than 7.5
grams per cubic centimeter are prohibited.
·Davidson Defense Inc will not ship ANY AR or AK
Firearms (Including Receivers) to residents of Aurora, Highland Park,
Deerfield, or Cook County, Illinois.
·Davidson Defense Inc will not ship any handguns to CA
that are not on the DOJ roster. This includes Single Shot Exemption
·NO firearms sales to Puerto Rico
·Stripped lower receivers will NOT be shipped to the
(Boulder, Denver, Vail)
·Complete AR and AK receivers will NOT be shipped to
the following states:
(Boulder, Denver, Vail)
·Non-Compliant AR & AK models will NOT be shipped
to the following states:
“assault weapons” can be shipped.)
(Boulder, Denver, Vail)
QUESTIONS ABOUT SHIPPING ON
FIREARMS EMAIL [email protected] Allow up to 3-5 business days for